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01Getting startedCreate a workspace, invite your team, connect a first channel.8 articles
02ChannelsWhatsApp Business, Instagram, Messenger, email, web chat and forms, step by step.14 articles
03Playbooks & toneWrite qualifying questions, train on your FAQ, set the assistant's voice and guardrails.11 articles
04Scoring & routingHow scores are built, editing weights, writing rules, handoff and takeover.9 articles
05Billing & plansInquiry counting, overages, seats, invoices and changing plans.6 articles
06API & webhooksAuthentication, events, rate limits and example payloads.12 articles
Popular articles
Connecting WhatsApp Business in 20 minutes→Your first qualification playbook→Understanding the intent score→Taking over a conversation from the assistant→What counts as an inquiry on my bill?→API quick start
# create an inquiry from any source curl -X POST https://api.inqflow.com/v1/inquiries \ -H "Authorization: Bearer $INQFLOW_KEY" \ -d '{ "channel": "webform", "contact": { "name": "Priya Raman", "phone": "+1…" }, "message": "Is the 2BR on Elm still available?" }' # → 201 Created { "id": "inq_8f3k", "intent": "viewing_request", "score": 87, "routed_to": "[email protected]" }
Webhook events:
inquiry.created inquiry.scored inquiry.routed conversation.handed_offRate limit 600 requests / minute · API available on Growth (read) and Scale (read and write).Still stuck?
Chat with support inside the app, or email [email protected]. Median reply under an hour on business days.